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Category Archives: Customer Service
4 Simple Phrases That Can Save Your Marriage
I had a recent conversation with an individual who was lamenting the challenges of dealing with his sometimes volatile “significant other.” It sounded to me like a problem that is not uncommon in close relationships. “I just don’t know what … Continue reading
Posted in Affirmation, Caring, Collaboration, Communication, Conflict, Consideration, Customer Service, Emotional Intelligence, Empathy, Encouragement, Humility, Influence, Mistakes, Morale, Neuroscience, Point of View, Problem-Solving, Relationships, Self-Awareness, Stress, Stress Management, Uncategorized
Tagged Caring, Communication, Emotional Intelligence, Empathy, Problem-Solving, Relationships, Support
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The 3 Selves—The Secret to Handling Stress, Challenges, Threats, and Growth
The volatility of our times is increasingly confronting the modern workforce with unprecedented challenges, change, and stress. Workers today are faced with the difficulty of performing adequately in their jobs while also forced to deal with added emotional pressures from … Continue reading
Posted in Advancement, Agility, Change, Change Management, Character, Collaboration, Competence, Conflict, Consideration, Control, Creativity, Credibility, Customer Service, Decision-making, Emotional Intelligence, Empathy, Failure, Humility, Learning, Morale, Neuroscience, Personal Growth, Personal Success, Point of View, Problem-Solving, Productivity, Resilience, Self-Awareness, Stress, Stress Management, Success, Uncategorized, Validation
Tagged Agility, Change, Change Management, Collaboration, Conflict Resolution, Emotional Intelligence, Empathy, Flexibility, learning, personal growth, Self Improvement, Self Management, Self-awareness, Stress, Stress Management
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DOER / MANAGER / LEADER – 3 Roles, 3 LEVELS, 3 Stages – Part 2
In the last installment, we explored these three elements as roles and discovered that we are likely to function in any of them, depending on the circumstances and demands of the situation. The key is to be aware of what … Continue reading
Posted in Authority, Career, Change, Change Management, Collaboration, Communication, Competence, Conflict, Consensus, Control, Customer Service, Decision-making, Delegation, Influence, Innovation, Leadership, Management, Organizations, Performance Management, Power, Problem-Solving, Productivity, Risk, Supervision, Support, Team Dynamics, Team Leadership, Teams, Uncategorized, Work
Tagged Leadership, Management, Performance Management, Supervision, Team Dynamics, Team Leadership, Teams
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MORE GREAT Questions Every Boss Needs Answered by Their Subordinates
I have often encouraged leaders with the following wisdom: If you listen to your people, they will hand you leadership success on a silver platter! If you are willing to listen to their input, your team members will surprise you … Continue reading
Posted in Coaching, Collaboration, Communication, Creativity, Customer Service, Decision-making, Delegation, Employee Development, Employee Engagement, Employee Motivation, Employee Retention, Employee Satisfaction, Feedback, Honesty, Innovation, Leadership, Learning, Management, Morale, Organizations, Performance Management, Problem-Solving, Productivity, Professional Development, Recognition, Supervision, Team Culture, Team Dynamics, Team Leadership, Teams, Work
Tagged Collaboration, Communication, Employee Engagement, Leadership, Management, Performance Management, Supervision, Team Culture, Team Dynamics, Team Leadership, team performance, Teams
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5 Questions Every Boss Needs Answered by Their Subordinates – #3
The first question is the most fundamental: What do you need from me in order for you to do your best work? The second question is built on the first: Do you have the opportunity every day to do what … Continue reading
Posted in Caring, Coaching, Communication, Customer Service, Employee Engagement, Employee Motivation, Employee Retention, Employee Satisfaction, Leadership, Management, Morale, Organizations, Productivity, Purpose, Recognition, Supervision, Team Culture, Team Dynamics, Team Leadership, Teams, Uncategorized, Values, Vision
Tagged Communication, corporate culture, Employee Engagement, Employee Retention, Leadership, Management, Purpose, Supervision, Team Culture, Team Dynamics, Team Leadership, team performance, Teams, Values
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5 Questions Everyone in the Workplace Wants Answered – #4
The first question is the most important and fundamental: WHAT’S MY JOB? The second question follows the first: HOW WELL AM I DOING IT? The third question is more profound: WHAT AM I PART OF? The fourth question is about … Continue reading
Posted in Agility, Collaboration, Communication, Competence, Creativity, Customer Service, Decision Making, Decision-making, Employee Engagement, Employee Motivation, Leadership, Management, Morale, Organizations, Performance Management, Planning, Problem-Solving, Productivity, Success, Supervision, Team Culture, Team Dynamics, Team Leadership, Teams, Uncategorized, Values, Vision, Work
Tagged Decision-making, Employee Engagement, Evaluation, Leadership, Management, Performance Management, Planning, Problem-Solving, Supervision, Team Culture, Team Dynamics, Team Leadership, team performance, Teams
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Hire S.H.A.R.P.E.R. People – Part 6
E = Enthusiastic A recent article on a website for hiring managers posed the question: If you have to choose, do you hire for experience or attitude? Their answer was clear—HIRE FOR ATTITUDE! The reason is simple—you can train skills … Continue reading
Posted in Character, Collaboration, Customer Service, Emotional Intelligence, Hiring, Influence, Interviewing, Leadership, Management, Productivity, Team Culture, Team Dynamics, Team Leadership, Teams, Uncategorized, Values, Work
Tagged Attitude, Hiring, Interviewing, Leadership, Management, Staffing, Team Culture, Team Dynamics, Team Leadership, Teams
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Hire S.H.A.R.P.E.R. People – Part 2
H = Hardworking In this post, we’re going to explore one of the most important qualities of a good hire: the motivation and intention to work with diligence. The last thing leaders want on their teams is an acceptance of … Continue reading
Posted in Agility, Character, Customer Service, Deadlines, Hiring, Honesty, Integrity, Interviewing, Leadership, Learning, Management, Productivity, Promotion, Success, Supervision, Uncategorized, Values, Work
Tagged Commitment, Employee Performance, Hiring, Interviewing, learning, Productivity, Work
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Great Advice From Top CEO’s – #23
Do what you say you will do!* This issue’s great advice comes from Mary Kay Ash, the incredibly successful entrepreneur who founded Mary Kay Cosmetics. She often advised up-and-coming leaders: “Be the kind of person that people can rely on … Continue reading
Posted in Authority, Collaboration, Communication, Customer Service, Employee Engagement, Employee Motivation, Honesty, Influence, Integrity, Leadership, Management, Morale, Personal Success, Success, Team Culture, Team Dynamics, Team Leadership, Teams, Uncategorized, Values
Tagged Honesty, Influence, Integrity, Leadership, Management, Truth, Values
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Great Ideas from Top CEO’s – #15
Solve the customer’s problem FIRST…THEN worry about assigning BLAME. This advice comes from one of my own clients. Up Close and Personal A few years ago, I was preparing for a management training seminar for one of my corporate clients. … Continue reading
